1.1. The use of the Contractor’s website https://study-expert.com indicates the User’s acceptance of the terms of this Public Agreement. The interaction between the Contractor and the Customer is carried out on the basis of this Agreement and the current legislation of Ukraine.
1.2. The Public Agreement is public, meaning that its terms are identical for all Customers. Upon full agreement with this Agreement, the Customer accepts the terms and procedures for order placement, responsibility for unfair Orders, and for non-compliance with the terms of this Agreement.
1.3. By using the website services or taking advantage of any of its functionalities, the User confirms that they have read this Agreement and all other conditions set forth on the website pages, expresses their unconditional agreement with all terms of this Agreement, understands and accepts the terms of the Public Agreement in full without any exceptions or reservations, and undertakes to fully comply with them, and to immediately cease using the services in case of disagreement with any of the terms. The User confirms that they are informed about the extension of the Agreement’s terms to all existing website services, as well as to any of their development and/or addition of new services.
1.4. Acceptance of the Public Agreement terms is considered to be the fact of the User’s use of the website, which occurs at the moment such use begins, namely: when the User accesses its address using a web browser or any other program and/or technical devices that enable the display of the website’s content. If the User, for any reason, does not agree with the terms of this Agreement in full or in part, the Website Owner requests them to leave the website https://study-expert.com. All notifications, claims, and any other correspondence that the Parties to the Public Agreement send to each other are considered to be properly sent in electronic form via e-mail messages, as well as in the form of messages within the website, as provided by its functional features (feedback forms, etc.). Correspondence is also considered to be properly directed if it is sent by the Parties in written form with the necessary details, in the manner prescribed by the current legislation of Ukraine.
1.5. Contractor:
Sole Proprietorship Biiata Tamara Hryhoriivna
Registration Code (EDRPOU): 1827818283
Postal Address: Ukraine, 08133, Vyshneve, Pivdenna 5, 16
Legal Address: Ukraine, 85612, Kurahove, Prokofjev Str. 18A, 49
Tel.: +38 068 707 47 47
Email: info@study-expert.com
Acceptance – full and unconditional acceptance of the Public Agreement terms by the User (Customer). From the moment of acceptance of the Public Agreement terms, the Website, represented by its owner (Contractor), and the Website User (Customer) become its Parties.
Service Agreement (transaction) – a transaction concluded through the website’s technical means and/or the Contractor’s means between the Contractor and the Customer, for the purpose of receiving services. The terms of the transaction are established by this document.
Order – a Customer’s request for service purchase, properly formatted using the electronic form on the website and the website’s functionality by the User themselves.
Private Information – User’s personal data, information that allows, when used separately or in combination with other available information, to identify the User.
Public Agreement (Offer) – a public proposal by the Contractor, represented by the website owner, addressed to any individual, to accept and fulfill the terms of this Agreement, including all its appendices.
Customer – a User who has entered into an agreement by placing an Order and receiving Order confirmation from the Contractor, and who receives Services through the website.
User – an individual who, as a result of accessing the website address using a web browser or any other program and/or technical devices, has received the ability to view the content of the website pages and, depending on their actions, may acquire the status of a Customer.
Contractor – A language School listed on the Website.
Website – the website https://study-expert.com, which represents a communication platform for posting information about goods and services, conditions of their sale, and interaction with the Contractors.
Party – the Contractor or the Customer.
Services – Language education and other types of education, information and/or consulting services and/or translation services.
Price – the established cost of services or Goods, valid at the time of agreement conclusion.
Cookies – small files that are temporarily stored on the hard drive, allowing recognition of the User’s (Customer’s) computer upon subsequent visits to the website.
Web beacons – also known as single pixel or clear gif technology, or action tags, web beacons are electronic images that allow the website owner to count visitors who have accessed a specific page; used as a technology for collecting statistical information, may be used on the website.
3.1. The Contractor undertakes, under the terms and procedures defined in this Agreement, to provide services from the list located on the website, as ordered by the Customer on the relevant website page, and the Customer undertakes, under the terms and procedures defined in this Agreement, to pay for the ordered and provided services.
4.1. Mutual rights and obligations are reflected and detailed in this Agreement. The Website Owner recommends persons under 18 years of age to refrain from accessing personalized services of the website. The website does not intentionally collect information received from minors, including personal data, does not use and does not orient the website content toward minors. Responsibility for the actions of minors rests with their legal representatives.
4.2. The right to use the website’s services is granted to individuals who have reached 18 years of age and have full legal capacity – including the right to enter into legally binding agreements, in accordance with the current legislation of Ukraine.
4.3. The User undertakes not to take actions that may be considered as contradicting or violating Ukrainian legislation or international law norms, including in the field of intellectual property, copyright and/or related rights, as well as any actions that lead or may lead to disruption of the normal operation of the website and website services.
4.4. No provision of this Agreement may be interpreted as establishing between the User (Customer) and the Website agency relations, partnership relations, joint activity relations, personal employment relations, or any other relations not directly provided for by the Agreement.
4.5. The User (Customer) has the right to:
4.6. User’s obligations during registration:
4.6.1. To purchase Goods or order services on the website, the User agrees to provide truthful and complete information on the issues specified during registration, and necessary for a Contractor listed on the Website to fulfill obligations regarding ordered services or purchased Goods. If incorrect information is provided, or if the Contractor has serious grounds to believe that the information provided by the User is incomplete and/or unreliable, the User is being denied the use of website services.
4.7. User’s obligations when using Website Services:
4.7.1. The User undertakes not to use the website services for the purpose of:
4.8. It’s strictly prohibited while using the Website services:
4.9. Limitations of liability during Website usage
4.9.1. The Website Owner is not responsible for possible illegal actions of the User towards third parties, or third parties towards the User.
4.9.2. The Website Owner is not responsible for damage, losses or expenses (real or possible) that arose in connection with this website, its use or inability to use, does not bear responsibility or obligations for any suspension or termination of the work of functions and services of the website as a result of the User’s own negligent actions (inaction) or actions (inaction) of any third party.
4.9.3. The Website Owner is not responsible for incomplete, inaccurate, incorrect indication by the User of their data when placing an order.
4.9.4. The liability of the Website Owner due to the use of the website or in connection with the execution of this Agreement is excluded to the extent permitted by the current Ukrainian legislation.
5.1. The User independently places an order for a service (consultation) by providing their data and confirming the application through the website’s functionality.
5.2. The processing of the order is carried out by the Contractor or automatically.
6.1. The cost of services is determined by the Contractor and is indicated before confirming the service order.
6.2. The Order’s cost consists of the cost of all ordered goods and services.
6.3. The Customer is redirected to the payment page for payment by the bank card payment system or by a bank transfer to the Contractor’s account.
6.4. The complete prepayment for the services is required in any case.
6.5. In the event of changing the cost of services, the Contractor shall notify of such possible changes in advance, at least three business days before the new prices come into effect. The Customer may accept the new prices and pay on a new invoice, or refuse and not continue cooperation.
7.1. The Customer has the right to receive a refund only in case of advance payment for the full course of study and withdrawal from the course no later than two weeks before the start of classes.
7.2. The refund of prepaid amount is not possible at the period later than two weeks before the start of lessons, after the lessons have been booked, or after the start date of classes.
7.3. Refund of money is carried out exclusively by the method used by the Customer for payment after signing and sending the appropriate official Letter requesting a refund. When refunding, the Contractor has the right to withhold up to 20 (twenty) percent of the paid amount to cover administrative costs associated with reserving a place in the group, organizational measures, and creating educational materials for the Customer. The exact amount of the withholding is determined by the Contractor depending on the actual costs incurred and is communicated to the Customer when considering the refund application.
7.4. The Contractor shall refund the Customer the cost of the paid service no later than 30 (thirty) banking days from the date of receipt by the Contractor of the Customer’s written application, subject to providing complete and correct data.
7.5. The Customer’s rights to a refund are also regulated by the Law of Ukraine “Protection of Consumers’ Rights”.
8.1. The Parties shall be liable for non-performance or improper performance of the terms of this Agreement in the manner prescribed by this Agreement and current international and Ukrainian legislation.
8.2. Disputes arising as a result of violation (possible violation) of the terms of this Agreement shall be resolved through negotiations. If it is impossible to resolve the dispute in this way, it shall be subject to further consideration in the court of Kyiv, Ukraine in accordance with the rules of jurisdiction and venue for this category of dispute and in accordance with current legislation.
9.1. The Parties shall not be liable for non-performance of any of their obligations, except for payment obligations, if they prove that such non-performance was caused by force majeure circumstances (circumstances beyond control), i.e., events or circumstances that are actually beyond the control of such party, which occurred after the conclusion of this Agreement, are unpredictable and unavoidable in nature. Force majeure circumstances include, in particular, natural disasters, strikes, fires, floods, explosions, frost, wars (both declared and undeclared), insurrections, loss of goods, carrier delays caused by accidents or adverse weather conditions, hazards and accidents at sea, embargoes, catastrophes, restrictions imposed by government authorities, if these circumstances directly affected the performance of this Agreement.
9.2. The time required for the Parties to fulfill their obligations under this Agreement shall be extended for any period during which the performance was delayed due to the circumstances listed above.
9.3. If due to force majeure circumstances, non-performance of obligations under this Agreement continues for more than three months, either Party has the right to terminate this Agreement unilaterally by giving written notice to the other party.
9.4. Despite the presence of force majeure circumstances, before the termination of this Agreement due to force majeure circumstances, the Parties shall carry out final mutual settlements.
The Customer automatically confirms agreement with the following list of rules for the operation of the language schools when paying for services to the Contractor’s settlement account:
10.1. CANCELLATION and LESSONS RESCHEDULING POLICY
10.1.1. Cancellation and Lessons Rescheduling Policy for Individual (1 student – 1 teacher) Lessons and Semi-Individual (2 students – 1 teacher) Lessons
10.1.2. Cancellation and Lessons Rescheduling Policy for Group Lessons (from 3 to 10 students in a group)
10.2. Upon completion by the Customer of any language level and passing the corresponding final testing confirming mastery of this language level, the Customer may send a request to the Contractor for the issuance of a certificate, indicating their surname and name in Ukrainian and English. After this, a certificate of private language school is issued.
10.3. Upon completion of the current language level and passing the level test, the group or individual student should be automatically enrolled to the next level course.
10.4. If the Customer decides to complete the training, such Customer must notify the Contractor about the date of lesson completion in at least 2 (two) calendar weeks before the date of cooperation termination.
10.5. If the Customer reserves the classes with one of the partner Language Schools in another country, than the Customer should follow the Terms and Conditions of such partner Language School appropriately, the rules are mentioned on the web sites of those partners’ language schools.
Language schools on the Website pay great attention to protecting users’ personal data. Users can view the website pages without providing any personal data. However, to provide services related to the purchase of services presented on our website, schools need your contact details so that they can contact you, confirm the order, and provide you with the ordered services in a quality manner and on time. They do not transfer your personal data to third parties and protect their confidentiality.
11.1. General Provisions
11.1.1 This privacy policy establishes the procedure for obtaining, storing, processing, using, and disclosing the User’s personal data. We obtain the User’s personal data from the User when placing an order through the website, when placing orders via the phone numbers indicated on the website, and during registration by the User themselves. The User’s personal data is filled in by the User (when placing an order through the website’s application form or during website registration). Information required for service provision is specially marked. Other information is provided by the User at their discretion.
11.1.2 Confidentiality of personal data is a mandatory condition for the school’s access to the User’s personal data, with the requirement not to allow their distribution without the User’s consent or other legal grounds.
11.1.3 Use of the Study-Expert.com website by the User indicates agreement with this Privacy Policy and the terms of processing the User’s personal data.
11.1.4 In case of disagreement with the Policy terms, the User must cease using the Study-Expert.com website.
11.1.5 This Policy applies only to the Study-Expert.com website, which does not control and is not responsible for third-party websites that the User may access via links available on the Study-Expert.com website.
11.1.6 The website administration does not verify the authenticity of personal data provided by the Website User.
11.1.7 The User acknowledges that in case of negligent attitude by the User themselves towards the secure storage of their login and password that provides access to their personal data, third parties may gain unauthorized access to the account, personal and other User data. The Study-Expert.com is not responsible for damages caused by such access.
11.2. Personal Data
11.2.1 The Study-Expert.com collects personal data as follows: name, surname, contact phone number, email address. We may also clarify and receive this information from you by phone.
11.2.2 Other information is provided by the User at their discretion.
11.2.3 The Study-Expert.com website may automatically collect certain technical information, including IP addresses, to ensure the correct operation of the site, traffic analysis, and improvement of the user experience. This information is processed anonymously and is not used to identify specific users without their consent, except in cases provided for by the legislation of Ukraine.
11.3. Purposes of Collecting and Processing Users’ Personal Data
11.3.1 The Study-Expert.com collects and stores only those personal data that are necessary for providing educational services.
11.3.2 The Study-Expert.com collects data to communicate with the User, including providing appropriate notification about service provision, informing the User about the Contractor, start and continuation of the learning process, as well as for processing requests and applications from the User.
11.3.3 Processing of the User’s personal data is carried out without time limitation, by any lawful means. 11.3.4 The Study-Expert.com website uses cookies and web beacons for:
The User can independently configure their browser parameters to limit or block cookies, but this may affect the functionality of the website.
11.4. Conditions for Providing Access to the Database
11.4.1 We do not transfer the User’s personal data to third parties except in cases defined by legislation.
11.4.2 Disclosure of the User’s personal data is carried out when the User orders services or goods at the Study-Expert.com. In particular, the User agrees that the Study-Expert.com has the right to transfer personal data to courier services, postal organizations, telecommunications operators, exclusively for the purpose of fulfilling the User’s order placed on the Study-Expert.com website, including the delivery of student certificates.
11.4.3 In case of loss or disclosure of personal data, the Study-Expert.com informs the User about the loss or disclosure of personal data.
11.4.4 The Study-Expert.com takes necessary organizational and technical measures to protect the User’s personal information from unauthorized or accidental access, destruction, alteration, blocking, copying, distribution, as well as from other illegal actions of third parties.
11.5. Change of User’s Personal Information
11.5.1 The User can change (update, supplement, delete) the personal information provided by him or its part by sending a corresponding message to the Study-Expert.com in any convenient way at any time.
11.6. Changes to the Privacy Policy
11.6.1 We have the right to change the terms of the Privacy Policy. In such case, we will replace the document version on the “Privacy Policy” page. Please periodically review these terms to be informed about how the Study-Expert.com protects its users’ personal data.
11.7. Feedback. Questions and Suggestions
11.7.1 All suggestions or questions regarding this Policy should be communicated to the user support service of the Study-Expert.com Language School via the email: info@study-expert.com
11.8. International Data Transfer
11.8.1 Since the Contractor serves an international audience, personal data may be processed and stored on servers located in different countries, including countries outside of Ukraine.
11.8.2 By providing your personal data, the Customer agrees to such international transfer and processing of data, provided that the Contractor adheres to appropriate data protection measures.
11.8.3 The Contractor applies appropriate security measures to protect personal data in accordance with international standards, in particular the principles of the General Data Protection Regulation (GDPR), regardless of the Customer’s place of residence.
11.8.4 Customers from the European Union have additional rights in accordance with the GDPR, including the right to access, correct, delete, limit processing, object to processing, and transfer data.
12.1. All materials provided to the Customer during the learning process (including, but not limited to: text materials, audio and video records, presentations, tests, assignments, methodological developments) are subjects of the Contractor’s intellectual property rights.
12.2. The Customer has a right to use all provided materials exclusively for the personal learning. It’s prohibited to copy, distribute, make publications, transfer to third parties or other use of materials without the written consent of the Contractor.
12.3. The Customer is granted a non-exclusive, non-transferable license to use educational materials exclusively for their own learning usage during the terms of the Agreement.
12.4. Any unauthorized usage of materials that violates the Contractor’s intellectual property rights may be a reason for termination of the Agreement and claiming compensation for damages.
12.5. The Customer does not acquire any intellectual property rights to trademarks, trade names, logos, and other intellectual property objects belonging to the Contractor.
13.1. This Agreement enters into force from the moment of acceptance by the Customer (placing an order on the website) and is valid until the Parties fully fulfill their obligations.
13.2. The Contractor has the right to unilaterally make changes to the terms of this Agreement by posting the amended terms on the website. The changes take effect in 7 (seven) calendar days from the moment of their publication on the website.
13.3. If the Customer continues to use the services after the changes to the Agreement had been made, it is considered that he had accepted such changes.
13.4. If the Customer does not agree with the new changes, he has the right to terminate this Agreement by notifying the Contractor in written no later than 14 (fourteen) calendar days before the termination date.
13.5. The Agreement may be terminated:
13.5.1. By mutual agreement of the Parties;
13.5.2. Unilaterally by the Customer in case of disagreement with changes to the terms of the Agreement;
13.5.3. Unilaterally by the Contractor in case of violation of the terms of this Agreement by the Customer;
13.5.4. In other cases provided for by this Agreement and the current legislation of Ukraine.
14.1. This Agreement is governed by and interpreted in accordance with the legislation of Ukraine, as the Contractor is a legal entity registered in accordance with the legislation of Ukraine.
14.2. When providing services to international clients, the Contractor adheres to international standards of personal data protection, including, but not limited to, the principles laid down in the General Data Protection Regulation (GDPR).
14.3. This Agreement does not limit the rights of the Customer who is a resident of another country, provided by the legislation of the country of their residence, regarding consumer protection, personal data protection, and other mandatory provisions.
14.4. The Parties recognize that the legislation of Ukraine shall apply for the settlement of disputes related to the performance of this Agreement.
14.5. In the case of international transactions, the Parties agree that the provisions of the UN Convention on Contracts for the International Sale of Goods (to the extent that it may be applied to services) may be applied to the extent that they do not contradict this Agreement.
14.6. The Parties agree that all disputes that may arise during the performance of this Agreement will be resolved through negotiations. If it is impossible to reach an agreement, the dispute is subject to resolution in a competent court in Kyiv, Ukraine at the location of the Contractor.
14.7. The Contractor provides services in accordance with the requirements of different jurisdictions, but the Customer agrees that specific aspects of service provision may differ depending on the Customer’s country of residence due to differences in local legislation.
15.1. This Agreement is issued in Ukrainian language and may be translated into other languages for the convenience of Customers.
15.2. In case of any contradictions between the Ukrainian version of this Agreement and its translations, the Ukrainian version shall prevail.
15.3. The Customer may choose the language of communication with the Contractor from among the languages available on the website.
15.4. The Contractor makes every effort to ensure accurate translation, but not responsible for translation inaccuracies if they do not distort the essential terms of the Agreement.
